Frequently Asked Questions (FAQs)
DermForge Products
What are the key ingredients in your skincare products?
Our products feature high-quality ingredients such as retinol, peptides, vitamin C, glycolic acid, and collagen. Each product page on our website provides a detailed list of ingredients and their benefits.
How do I choose the right DermForge products for my skin type?
We recommend taking our Skin Quiz on our website, which will help you identify the best products for your specific skin concerns and type. You can also consult with one of our skincare experts for personalized advice.
Are your products suitable for sensitive skin?
Yes, many of our products are suitable for sensitive skin. We offer fragrance-free and hypoallergenic options specifically formulated to minimize the risk of irritation. Always patch-test new products before full application.
Product Usage
How often should I use the Glycolic Acid Toner?
We recommend starting with 2-3 times a week at night, gradually increasing to daily use as your skin adjusts. If irritation occurs, reduce frequency.
Can I use the Retinol Face Cream during the day?
Retinol can increase your skin's sensitivity to the sun. We advise using retinol products at night and always applying a broad-spectrum sunscreen like our UV Shield during the day.
What is the best way to apply the Peptide Serum?
After cleansing and toning, apply a pea-sized amount of Peptide Serum to your face and neck. Gently pat it into your skin until fully absorbed, then follow up with your moisturizer.
Orders and Shipping
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and times vary depending on the destination. Please check our Shipping Policy for detailed information.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track your order’s status.
Can I change or cancel my order after placing it?
You can change or cancel your order within 1 hour of placing it. Please contact our customer service team as quickly as possible for assistance.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you’re not satisfied with your purchase, please contact our customer service for a return or exchange. Conditions apply; see our Return Policy for details.
How do I process a return or exchange?
Please contact our customer service team through our website. Provide your order number and the reason for your return or exchange. We will guide you through the steps and provide any necessary shipping labels.
Safety and Regulations
Are your products tested on animals?
No, all DermForge products are cruelty-free. We do not test our products on animals at any stage of product development.
Are DermForge products FDA approved?
Our products meet all FDA guidelines for cosmetic products. While over-the-counter skin care products are not subject to pre-market FDA approval, they must be safe, properly labeled, and compliant with all FDA regulations.